I totally agree with you on this. I never ever let my customers think that, I'm and idiot and don't stock enough product to finish the job. It looks exactly as you said, you either can't handle the volume, or you are very un-organizeded. To say the least, it looks very un-professional. Everything that I make, I stock a lot of hooks for. I will say that once in a while, I do have a new customer that wants something special, that I never have made. I tell them up front what I can do to help them, and how long it will take to get molds, hooks whatever. You know what, I have never had a customer, up and leave and say sorry I'll look elsewhere! You have to be prepared for anything that comes along. I believe I have a very good customer clientele relationship, and I make sure I keep them happy. You off the same customer a couple of times, and you can kiss him goodbye. I always look into any customer problems, and try to find an amicable solution. This market is too competitive, and you don' want to lose customers.