Wish I would have checked on here before placing an order with BTS molds.Placed an order back in the first of Feb.,and as everyone else,you can call-no answer the recorder is full-email and never a reply.Finally got a phone number from a company in the same building(hated to do it but asked about BTS and was told they see him daily).I asked if he would deliver my phone number to him as I had a question about my order.Was told the next day ( Feb. 27) that he had given my message to BTS.Now it's March 5, and still no reply.I would not recommend this company to anyone.If I don't receive my molds,it will be a lesson well learnt.Anyone looking for quality molds check out baitmold.com,4 week delivery,but,they are producing great shooting molds and do custom work at a reasonable price.Sorry to bad mouth an American company,but,will never suggest BTS to anyone.It only takes a moment to have someone pick up the phone and call the customer.Thanks for the info on such a poor customer service company,just wished I would have checked on his reputation sooner.