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49 replies to this topic
Posted 05 January 2008 - 06:21 PM
I ordered eyes from Barlows on Monday, Tuesday was a holliday and they shipped on Thursday with me getting my eyes today, Sat.
Now that was service..
Posted 05 January 2008 - 07:15 PM
I totally agree with you on this. I never ever let my customers think that, I'm and idiot and don't stock enough product to finish the job. It looks exactly as you said, you either can't handle the volume, or you are very un-organizeded. To say the least, it looks very un-professional. Everything that I make, I stock a lot of hooks for. I will say that once in a while, I do have a new customer that wants something special, that I never have made. I tell them up front what I can do to help them, and how long it will take to get molds, hooks whatever. You know what, I have never had a customer, up and leave and say sorry I'll look elsewhere! You have to be prepared for anything that comes along. I believe I have a very good customer clientele relationship, and I make sure I keep them happy. You off the same customer a couple of times, and you can kiss him goodbye. I always look into any customer problems, and try to find an amicable solution. This market is too competitive, and you don' want to lose customers.
Posted 05 January 2008 - 08:59 PM
search ebay stores for brad-and-sons-tackle. I get alot of my supplies from them. They sell alot of crankbait stuff like eye's, bodys, weights, etc pretty cheap and quick shipping.........Wouldn't let me paste the http for some reason?........
Posted 05 January 2008 - 09:31 PM
What usually happens (I think) is the url does get pasted but in a font color that you can't see on your screen until you post the reply. Happens to me all the time.
Posted 05 January 2008 - 10:16 PM
I think the same thing cadman said applies to stamina,If you cant play with the big boys stay home,They have dropped the ball on numerous occations with me and my friends,were just hobbiest but if I had a biz they would not be on my list,just my 2 cents,
Posted 17 January 2008 - 10:01 PM
Sorry guys if you ordered eyes from me and they were out of stock. I have now taken care of that. With everyone getting eyes for swim baits the manufacturer was backed up too. I have size 5's and 6's now - new for 2008. I will also be selling the min smaller 20 count packages for the guys who just want a few.
Posted 17 January 2008 - 11:49 PM
Called my Stamina order in Monday at 930am , asked if everything was in stock , they said yes , then they told me I would have it by Friday (Chicago) , the package was delivered Wednsday , but guess what ?? 2 items missing invoice states "out of stock" !!!!! Oh well !!!
Posted 18 January 2008 - 12:15 PM
I got my order pretty quickly last week but I was missing 1 of the 10 Crankbait bodies I paid for...