Jump to content
Ordering from WASCO
8 replies to this topic
Posted 24 September 2009 - 05:02 PM
couple days ago (monday i think) i ordered 13 bottles of paint from WASCO (www.taxidermy.com).
I used their online orderform thing. once i hit submit, i never got any kind of order confirmation, and i still haven't recieved an email from them. they didn't even display the total cost of my order or anything!
so i guess the order got through and has been processed and shipped by now?
anybody else order from them? how were your experiences?
Posted 24 September 2009 - 05:08 PM
I would go back and check with them, usually you will get confirmation very quickly.
Posted 24 September 2009 - 05:25 PM
how do you suggest i check with them? its not like i have any kind of order number or anything.
i guess i could call customer service and tell them what i ordered and ask if it was processed?
Posted 24 September 2009 - 06:40 PM
my dad just checked his credit card account and saw that the transaction was just posted today.
talk about crappy service! i thought WASCO was supposed to be reliable
they also charged me 12 bucks for shipping! i think this is ridiculous..... won't be dealing with them anymore.
Posted 24 September 2009 - 08:55 PM
I ordered from them a couple of times, no problem. If you order solvent based products, it has to be shipped UPS at higher cost. I don't know another source for some of the brands they sell, so will probably order from them again!
Posted 25 September 2009 - 08:55 AM
Sorry to hear you've had a problem but I've been buying my paint from them for about 5yrs and they have the best customer service. Pick up the phone and give them a call, they bend over backwards to make sure things get done right. Couple of times they've sent the wrong color paint but after a phone call I get the right bottle of paint and get the screw up for free.
Posted 25 September 2009 - 09:01 AM
I've had no problems with them. Give them a call, and a chance to fix whatever problem you're having. Any company is interested in repeat business, so they really care about problems to develop remedies, not pissed off former customers.
Posted 25 September 2009 - 10:06 AM
if i order from them again i will definitley be calling my order in, not messing around with this vague online order form. it doesn't even show a subtotal or total or shipping cost or anything!
Posted 25 September 2009 - 05:01 PM
well the paints showed up today.
i guess the service wasn't that bad, i just don't like the lack of communication