smbasser

Lurelayouts.com

34 posts in this topic

Has anyone here purchased from the Lurelayouts website before? i placed an order last week and still have seen it and it shows on there website that there still processing it. I've tried to contact them and can only send an email and haven't heard anything back from them. I was just wondering how someone else's experience with this company was or if you have used/liked there stencils?

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I sent an order for custom stencil....it has been about a month with no word from them...pretty dissaponting

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I'm not sure what the problem is with everybody's order, but, I do know there was a recent family death. I'm in the process of placing an order, myself. Hopefully, things will come together.

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I have placed 2 orders in the past 3 weeks and received both orders already. I am very pleased with the stencil. Very sterdy and sprays well. I will be ordering more. I also received alot of extra stencils to go with what I ordered as a gift.

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It has been one week since i placed my order, my credit card has been charged but on there website it shows the order as still processing. I wouldn't be as upset if they hadn't of charged my card or they would get back to me and let me know what's going on

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Hello...

Yes there was a unexpected death which forced us out of town. Any orders placed and paid for have either shipped already or will ship later on today. All orders have been and are being shipped in three business days or less. One thing I would like to address is the order of user Gekhang. This user didnt place a order But did send us some drawings of a custom stencil he wanted. We told Mr. Gekhang That not only could we cut the stencil for him but that we would do it free of charge. That being said I would think this stencil is a gift not a order. A custom stencil requires a lot of work to write the program for the laser and is not a matter of scanning in a image and cutting it. Our first contact with him was on Nov 5th not over a month ago and paying customers come first. Again sorry for and delays but the death of my mother was unexpected and sudden.

Thanks For your orders and Happy Turkey Day!

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Hello...

Yes there was a unexpected death which forced us out of town. Any orders placed and paid for have either shipped already or will ship later on today. All orders have been and are being shipped in three business days or less. One thing I would like to address is the order of user Gekhang. This user didnt place a order But did send us some drawings of a custom stencil he wanted. We told Mr. Gekhang That not only could we cut the stencil for him but that we would do it free of charge. That being said I would think this stencil is a gift not a order. A custom stencil requires a lot of work to write the program for the laser and is not a matter of scanning in a image and cutting it. Our first contact with him was on Nov 5th not over a month ago and paying customers come first. Again sorry for and delays but the death of my mother was unexpected and sudden.

Thanks For your orders and Happy Turkey Day!

My prayers go out to you and your family for your lose....you will be in my prayers......Brent and family

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I'm sorry for your loss. I was just frustrated bc I couldn't get a hold of you guys and was eager to get the stencil. I only wished you guys had put out some kind of message for others to know.

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Thanks you guys..

Fyi I just finished up all orders including the one for g.. except one that came in tonight. Not sure if many of you know but not only do we have the five month old baby but michelle is is also pregnate with our second son. This ontop of the death of her mother has been a very trying two weeks.

anyways just wanted to say thanks again....Rob

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Congrats! Just my luck, another job I missed out on. Hahaha

I guess I'm just too old for the job.

Edited by mark poulson

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I've had several e-mail conversations with Rob and Michelle over the past couple weeks concerning a custom order and all my questions were addressed promptly. Upon hearing of the passing of Michelle's mom, I backed off but will be placing my order this weekend.

Stan

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Sorry for the lost of your mother.. I got a order from you a while back and all the stencils were first class. I will be ordering from you again. Rembering your family in my prayers.

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Stan - way to go. Not everyone will do the right thing. When you get some of your lures finish please post some photos.

Happy Thanksgiving everyone.

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Stan - way to go. Not everyone will do the right thing. When you get some of your lures finish please post some photos.

Happy Thanksgiving everyone.

Ed, I can only show them to Ben. He won't tell. :?

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Hey Folks..

Thanks again for all the kind words. Just wanted to let you guys know a few things about online ordering and our business. First off if anyone is concerned about being reciving there orders please think about the fact we spent thousands of dollars on a online store to sell five and ten dollar items. The chances of somone spending that knind of money on a site and planning not shipping the products is zero! Word would spread quickly and we would never see a profit for the investment in the site. We offer a qualty product at a great price and plan on doing so for yrs to come..Period. Also think about this...our online payments go directly through paypal. Even id you dont have a paypal acount we pay the fees to have paypal handel the transaction. This is not only the most secure way of buying online as we never recive any of your credit card info but also buyers are protected under the paypal polices. If a buyer dosent recive the produce he or she orderd then paypal puts a hold on the payment and will refund the buyer. Dont take my word I invite you to contact paypal and ask these questions..then ask yorself is a business thats setup to handel payments in this way is one thats out to do anything but provide qualty service. Also keep in mind we ship 100s of stencils each month from our other site www.airbrush-stencils.com Painting fishing lures is a hobby of mine and i started this site to have fun with you guys painting lures and catching fish. If we dont post every day or get back to a email in 24hrs its because were busy as hell cutting or designing stencils. Anyways thanks again you guys for the orders and kind words and always feel free to give us a call at 503-330-1103 Rob

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