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33 replies to this topic
Posted 22 November 2011 - 11:57 AM
Has anyone here purchased from the Lurelayouts website before? i placed an order last week and still have seen it and it shows on there website that there still processing it. I've tried to contact them and can only send an email and haven't heard anything back from them. I was just wondering how someone else's experience with this company was or if you have used/liked there stencils?
Posted 22 November 2011 - 12:12 PM
sorry for your quag i was going to order some from them but think i will wait and see if you get satisfaction
Posted 22 November 2011 - 12:17 PM
I sent an order for custom stencil....it has been about a month with no word from them...pretty dissaponting
Posted 22 November 2011 - 02:21 PM
Sounds like this company is big on the Customer Service side. Bull
Posted 22 November 2011 - 02:35 PM
I'm not sure what the problem is with everybody's order, but, I do know there was a recent family death. I'm in the process of placing an order, myself. Hopefully, things will come together.
Posted 23 November 2011 - 09:32 AM
I have placed 2 orders in the past 3 weeks and received both orders already. I am very pleased with the stencil. Very sterdy and sprays well. I will be ordering more. I also received alot of extra stencils to go with what I ordered as a gift.
Posted 23 November 2011 - 01:16 PM
It has been one week since i placed my order, my credit card has been charged but on there website it shows the order as still processing. I wouldn't be as upset if they hadn't of charged my card or they would get back to me and let me know what's going on
Posted 23 November 2011 - 07:08 PM
Yes there was a unexpected death which forced us out of town. Any orders placed and paid for have either shipped already or will ship later on today. All orders have been and are being shipped in three business days or less. One thing I would like to address is the order of user Gekhang. This user didnt place a order But did send us some drawings of a custom stencil he wanted. We told Mr. Gekhang That not only could we cut the stencil for him but that we would do it free of charge. That being said I would think this stencil is a gift not a order. A custom stencil requires a lot of work to write the program for the laser and is not a matter of scanning in a image and cutting it. Our first contact with him was on Nov 5th not over a month ago and paying customers come first. Again sorry for and delays but the death of my mother was unexpected and sudden.
Thanks For your orders and Happy Turkey Day!
Posted 23 November 2011 - 07:25 PM
My prayers go out to you and your family for your lose....you will be in my prayers......Brent and family
Posted 23 November 2011 - 07:35 PM
Would Love to chat but need to get cutting so ordders can ship tonight. Will post in the next day or so..M
Posted 23 November 2011 - 07:39 PM
My thoughts and prayers to the family for their loss.
Posted 23 November 2011 - 07:41 PM
I'm sorry for your loss. I was just frustrated bc I couldn't get a hold of you guys and was eager to get the stencil. I only wished you guys had put out some kind of message for others to know.
Posted 23 November 2011 - 09:58 PM
Sorry to here about your loss, our thoughts and prayers to your family.
Posted 23 November 2011 - 10:08 PM
Sorry to hear about the loss of your Mother, Thoughts and prayers for you and your family.
Posted 23 November 2011 - 10:27 PM
Thanks you guys..
Fyi I just finished up all orders including the one for g.. except one that came in tonight. Not sure if many of you know but not only do we have the five month old baby but michelle is is also pregnate with our second son. This ontop of the death of her mother has been a very trying two weeks.
anyways just wanted to say thanks again....Rob
Posted 23 November 2011 - 10:29 PM
Just found out today our next avatar is another baby boy!
Posted 23 November 2011 - 10:31 PM
Congrats! Just my luck, another job I missed out on. Hahaha
I guess I'm just too old for the job.
Edited by mark poulson, 23 November 2011 - 10:32 PM.
Posted 23 November 2011 - 11:48 PM
I've had several e-mail conversations with Rob and Michelle over the past couple weeks concerning a custom order and all my questions were addressed promptly. Upon hearing of the passing of Michelle's mom, I backed off but will be placing my order this weekend.