Reading through this topic and several others I've seen Del's name brought up. I ordered a mold from him a couple months ago even though I was very hesitant from seeing stuff on here but did anyway just because I couldn't find it anywhere else. I called and left a message, April called me back within the hour and wasn't sure on an answer to a question I had and said she would ask Del and call me back. A few minutes later she called back with an answer and I placed my order. I received my mold in a little under 3 weeks with a couple of emails I sent checking on status promptly answered by Del or April. I don't know if I got lucky since this is the first mold I bought from him or what, but the customer service was as good as I could have expected.