I just wanted to tell everyone about my experience buying a boat. It has made me thankful that customer service is still alive and well.
I went in and special ordered a Triton Stick Steer from my local dealer. He told me and the missus 3-6 weeks for it to come in. We started calling after 3 weeks, and always got the answer "Still haven't heard when they'll be delivering."
I gave it until 6 weeks and went in to find out what was up, we found out that when we ordered it they were in the middle of moving the plant to minnesota and it caused a two week delay. Yea so i'm a little disappointed, as the best fishing is right around now.
This weekend is week 8. The ZONE REPRESENTATIVE called me today and said that they had another truck stopping in Tennessee and picking up my boat from the depot along with some others and would be here next friday, by the time it would be rigged it would be 9 weeks.
You'd be mad right?
ZONE REP, "This is what i want to do, if you'll let me, i will drive to tennessee on monday, pick up your boat and bring it to you. I would be ther on Wednesday and the boat should be rigged by thurs or friday so you can have it for next weekend. By the way what size are you and your wife so i can bring along a couple of Life Jackets and some hats and shirts for ya'll and try to make up for your lost time."
I was at a loss for words, I understand that crap happens and some things are out of your control, but this company still understands that while you cant control somethings you can still control how the customer feels about you and your company.
I live in florida btw, its not a hop skip and jump from tenn.
I think i'm going to like my new boat!!!!!!!
