[Grimsbane]

I just wanted to tell everyone about my experience buying a boat. It has made me thankful that customer service is still alive and well.

I went in and special ordered a Triton Stick Steer from my local dealer. He told me and the missus 3-6 weeks for it to come in. We started calling after 3 weeks, and always got the answer "Still haven't heard when they'll be delivering."

I gave it until 6 weeks and went in to find out what was up, we found out that when we ordered it they were in the middle of moving the plant to minnesota and it caused a two week delay. Yea so i'm a little disappointed, as the best fishing is right around now.

This weekend is week 8. The ZONE REPRESENTATIVE called me today and said that they had another truck stopping in Tennessee and picking up my boat from the depot along with some others and would be here next friday, by the time it would be rigged it would be 9 weeks.

You'd be mad right?

ZONE REP, "This is what i want to do, if you'll let me, i will drive to tennessee on monday, pick up your boat and bring it to you. I would be ther on Wednesday and the boat should be rigged by thurs or friday so you can have it for next weekend. By the way what size are you and your wife so i can bring along a couple of Life Jackets and some hats and shirts for ya'll and try to make up for your lost time."

I was at a loss for words, I understand that crap happens and some things are out of your control, but this company still understands that while you cant control somethings you can still control how the customer feels about you and your company.

I live in florida btw, its not a hop skip and jump from tenn.

I think i'm going to like my new boat!!!!!!!

[reeves]

That is a great story. I'm glad you came out the winner in this transaction. Seems like the 'rule of thumb' is to get your money and forget you exist. I'm sure you will find after sales service just as good of an experience.

[Troul Hawk]

Nice, sure is rare to find that kind of service. Best of luck! and congrats on the new boat!

[jimmie7915]

I guess it depends on where you buy em from. My dad bought a new triton in Jan. at the local boat show and they gave him the same time frame. He got his boat 15 weeks later.He still had to go get it no lifejackets no hats nothing but a we're sorry. To top it all off he has had nothing but problems with it.He bought it from a huge dealership and they are constantly jerking him around.BOY DO I LOVE MY RANGER AND ALL THE GUYS AT DIXIE MARINE !!!!!!!!!

[Grimsbane]

It's Here!!!!!!!!!!!!!!

Just Like They Promised.

[Cuttem Jack]

Where are the pics? I'm glad they came through for ya!

[Grimsbane]

My last post was when they called me from the dealership.

I went and looked at it, It is beautiful.

I KNOW I'M GOING TO LOVE IT!!!

[King Bait Co.]

Triton most have a company motto about keeping the customer happy that they live by. So the customer will come back and tell others(like TU members). Also sounds like they know were their pay check comes from so you probaly have some good craftsmanship work in your new boat. I would bet the boat that their customer service doesn't stop their. I love companys like that. Enjoy the new boat!!

[Grimsbane]

They started the rigging this afternoon late. They should be done with the rigging and testing tomorrow.

I may be "cough-cough" calling in sick friday.

Will post the pictures as soon as possible

[Grimsbane]

picked it up on friday will be on the water on saturday