[misopi]

Originally Posted by JSC

Fellers I don't know about Mike's Personaly but ... I do know a little about parts supply and belive me it is the Reel Mfgs who are fault ...

I would really appreciate this information from Mike's Reel Repair, but it looks like they are to busy to stay it touch with their customers (after price was paid).

Michael

[oldschoolbasser]

I've dealt with Mike before,and have always gotten what I've ordered.I usually go through southwestern parts,or Purefishing directly.All these sites have reel schematics,but Purefishing,and Southwestern parts have the largest inventoryof parts.Prices don't vary much from one to the other.I only buy Ambassadeur parts so I don't know about the other manufactures.If you can't find an Ambassadeur part let me know,and I'll try to find it for you.The Purefishing # is (800) 228-4272.

[JSC]

"I would really appreciate this information from Mike's Reel Repair, but it looks like they are to busy to stay it touch with their customers (after price was paid).
Michael"

I Agree ...
JSC

[BobP]

I've also ordered parts from southwesternparts.com with good and fast service. They seem to be a pretty big business. But ordering parts direct from the manufacturer can be faster and cheaper for some brands. A bonus, factories sometimes have a policy of free parts/shipping on items less than a minimal threshold, say $5. They don't see parts & service as a "profit center" and will sometimes even fix problems or supply parts for out-of-warranty reels for minimal or no charge to keep us customers happy and buying their reels.

Anybody ordering anything from a small reel maintenance business in the fall will probably have to stand in line. It's the busy season as tournament and saltwater fishermen send in reels after the summer to be cleaned and serviced for the following year. The backlog can run to several months. A small reel business can't stock a comprehensive inventory of parts for all makes and models - they have to order the parts from the factory. A delay due to that can't be chalked up to "bad service" - except by the manufacturer. Bad service comes into play only when the reel shop doesn't communicate delays to the customer. When they do, it isn't fair for the customer to cancel out. After all, the shop has already disassembled the reel, cleaned it, and diagnosed the problem requiring the new part(s). So 80% of the fix has been done and here comes Joe Blow, asking that service be cancelled and the reel returned at no charge. You can see how small reel services can get a little paranoid. And no, I don't own, work in, or even use a reel service business I'm strictly DIY because I don't like to wait either! If I fix it, there's nobody to blame but me if it doesn't work perfectly afterwards.

[oldschoolbasser]

I just ordered some Ambassadeur parts( suprised huh?) from Purefishing today,and with every order of $50 or more,you get a 20% discount.Even though some of my reels are over 30yrs old,they still have a large selection of parts for my reels,and parts from newer reels are interchangable with the older models.If you can order parts from the manufacturer,I would definitely try that route first.

[Z-Reel]

Originally Posted by jmik26

Has anybody ever done business with Mike's Reel Repair? I ordered some parts two weeks ago and have been on the edge of my seat waiting. I emailed once to ask status and got a brief "it hasn't shipped yet" answer. Now I just got an email saying its back ordered .

Anybody know another place to get Daiwa Feugo parts from?

Call Daiwa direct 1-562-802-9589, I deal direct with them all the time.
Mark / Z-Reel service

[HookUp]

I've dealt with Daiwa directly on purchasing parts and they have been stellar in their service and response.

I wouldn't say the same for Shimano.