Has anyone heard from Mr. Collins this week? I've been trying to contact him all week about two molds he is supposed to be making for me and his voice mail is full. Hasn't returned my emails either recently. Hope he's just on vaction.
Although we only make silicone spin casting molds you may be interested in one of our start up programs.
Feel free to contact me if you would like more information.
Chuck Vanover
Tight Line Anglers Products
PH. 440-277-1511
Fax 440-277-9152
I've had the same problem w/ 2 custom molds that are 4 weeks late.He has not answered e-mails or phone calls. I am disappointed-are there any other dependable custom mold manufactures out there? Molds in the past have always been later then promised-BUT when you get them,they are top-notch and truly a custom product.
Last edited by smallmouthaholic; June 17th, 2008 at 09:47 PM.
Finally got an email from him this morning. Having him send me one of his standard molds ASAP and asked for money back on the custom mold. Hopefully all will go smooth from here on out. I've seen some of his molds and they are truely works of art but the customer service leaves much to be desired. If I receive and cash a customer's check, I'm surely going to get the product out that day.
I'm pretty patient, I made the order in early March and was told 2-3 weeks on March 15th. I was again told the end of the week on May 12th. I have the emails. Three months is a little long in my opinion. I understand a month to do this kind of work but not 3 when you say it will be out the door. Again, no doubt about the quality. Just wanted an answer about the status and if I can't get it, I'd like to have my money back so I could go another direction.
Guy makes some great stuff and if he's so busy to get back to clients on new orders, more power to him.
If I needed something, it would be worth the wait.
A very poor attitude and lack of professional courtesy / honesty.
Without question his custom molds are good-I've spent close to $1,000.00 on his custom molds in the past 6 months.That's not chump,hobby shop change. Remember,I'm in the tackle business . These molds are holding up the release of two new and excellent soft-bait products. I just wish I was quoted accurate delivery time since business depends on these molds and innovative product. A great deal of time and money goes into developing new products. It's extremely frustrating to get to the finish line and then wait 4+ extra weeks past the promised delivery date. I'm still waiting w/no correspondence. Seasonal products are no good in December.
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